Shipping:

Shipments are made to the address indicated in the order, which may not be in the geographical location designed below, without the seller’s consent. If consent is given, the seller cannot be held responsible if the shipped product does not comply with the laws of the country where the order is shipped.

Delivery Times and Availability:

The delivery times indicated on the site are given for information purposes with regard to in-stock products. They are expressed from when the product is shipped.

Offers on the site are valid only while stock is available.

If, for any reason whatsoever, the seller is unable to ship the order to the buyer, the buyer would contact the the customer with the option to change, modify, or cancel the order.

If the delivery time is longer than 30 days from when the order was received, the order may be modified or the sales contract may be terminated and the buyer’s payment would be refunded.

If the order contains some available products and some out-of-stock products, the seller will ship the products as they are available, without any additional shipping charges than what appears on the order.

Shipping Options:

When preparing the order, the customer has the option to select standard delivery. The order is most often delivered within four business days from when it is shipped.

 

Shipping Charges:

The shipping charges for the products depends on the weight and total amount of the order. Shipping charges automatically display on the site when the customer places an order and before the order is validated.

Transport:

The buyer bears the risk from the time the products leave the premises of the seller or its carrier and when the customer returns the product to the seller.

The seller must ensure that the products are sufficiently protected for transport. If, despite this, the ordered products are damaged during transport, the buyer may refuse delivery of the damaged products or make handwritten reservations that are dated and signed on the delivery slip or by post, depending on the method of transport used.

The buyer must also contact CAFE COTON without 24 hours, according to the site’s return procedure, indicating the product concerned and the reason for the return request. After verification, the seller will email the buyer a return number and the procedure to be followed.

The product must be returned by the customer in its original packaging, which must be intact and sealed. A photocopy of the invoice my be attached to the product, and the return number must be marked on the packaging.

The seller will ship a replacement product at its own expense, provided that there is available stock after the damaged product is returned. The customer will be reimbursed for costs associated with returning the damaged product if a receipt is provided.

The seller will not accept returned products if the buyer was not given a return number.

 

Product Missing from Delivery or Delivery Not in Compliance with the Order:

If the customer finds that a product is missing upon delivery by the carrier, the customer must contact the seller within 48 business hours after delivery, with the order number. The seller will then deliver the missing product with no shipping expenses, or the seller will exchange the product of the delivery did not match the order.

To carry out an exchange, the customer must contact the seller:

– for missing products, by email to accounts@cafecoton.co.za

– for delivered products that are not in compliance with the order, by email to accounts@cafecoton.co.za, including the order number. The customer may then request a return number, indicating which product he or she would like to return and how. After verification, the seller will email the customer a return number and the procedure to be followed. The product must be returned by the customer in its original packaging, which must be intact and sealed. A photocopy of the invoice my be attached to the product, and the return number must be marked on the packaging. The costs associated with returning the item will be refunded with proof, and the product that was not delivered in accordance with the order will be delivered free of charge to the customer.

Returns:

Returns are accepted by the seller only in the cases considered in Product Missing from Delivery or Delivery Not in Compliance with the Order, and when returned within 30 days after delivery.

Returns (including under warranty) are made at the buyer’s risk.

 

Liability:

If, for any reason whatsoever, one of these General Terms and Conditions of Sale, is declared inapplicable, such inapplicability will not affect the application of the other provisions of the general terms and conditions. The one deemed inapplicable would then be replaced by the closest possible provision.

In the online sale process, the seller is bound only by an obligation of means. The seller cannot be held liable for damage resulting from the use of the Internet, including data loss, intrusion, viruses, service disruptions, or other involuntary problems.

The seller’s liability is limited to the amount of the purchase made by the buyer. The seller cannot be held liable for a shortage or delivery delay on the part of its suppliers.

Under no circumstances may CAFE COTON be held liable for any damage of any kind, whether direct or indirect, caused to the user or a third party, such as a malfunction, failure, loss of earnings, loss of data, loss of profits, loss of operations, loss of software, or damage or loss of equipment by the user or a third party.

The seller will not provide compensation for direct or indirect, material or immaterial damages that may arise due to the above damage. The seller will not be liable for the costs of recovering, reproducing, or repairing such losses or damage.

The seller cannot be held liable for any input errors by the customer when placing the order that may have led to delivery errors or delays.